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FAQ/Help
Section
How quickly can I finish this course?
The great thing about this course is that you can work at your own pace. No one will be sitting over your shoulder making you slow down or speed up. We understand that everyone reads at different speeds, and this program will allow you to proceed at your own pace. There is no time maximum for the program. The average completion time varies on your reading ability, but should never take more than an actual sit down class.
How long does it take to get the certificate?
This depends on the mailing option you select. When you enroll, you may choose regular mail or expedited service. With regular mail, your certificate should arrive within 6 to 10 business days. Because of security reasons, it is impossible for you to print your own certificate, so the original certificate must be sent directly from our office to you.
Who notifies the Department of Revenue when I graduate?
Upon graduation, a certificate copy will be sent to you, the student, along with one to The Department of Revenue.
Does the course cost anything?
Unfortunately, there is a cost to attend online driver improvement. $39.95 will cover all elements of the course, including immediate access to the site, attendance of the test site, and the completion certificate. Regular in-class driver improvement courses charge similar fees. Driver improvement programs are privately operated, and whether you sit in a class or choose this online program, you will need to pay for it.
How
can I pay for the course?
We offer you two ways to pay for the course: credit card or check/ money order. If paying by credit card, you will be linked to a completely secure page that is encrypted to make your on-line purchase safe. The other way to pay for the course is to mail a check or money order to the address shown on the registration form. Make sure to send the check before you complete the course or your certificate will not be mailed.
What
if my deadline for completion of the driver improvement course has
passed?
Contact your court directly for instructions regarding extension
of your due date. Missouri Driver cannot extend
your due date.
How
do I register for this course?
Registration for this course is quite simple. You can click
here to be taken to the online registration page. Just complete all the appropriate fields, and you can get started right away. You may also call us at 877-972-4665 at any time to register on the phone. Either way, it just takes minutes, and you are able to start right away.
Can
I use someone else's computer or Internet service?
That is what makes this course so easy and great! You can take this from home, work, a friend or family member’s house, or your local library. You can even rent time on the Internet at a copy/computer center. Whatever computer you use, you simply need Internet access. You can also start on your own computer and then finish on another. *This program also works with WEBTV.
Must
I complete this course in one sitting?
This Online Driver Improvement program is designed for the person who does not have a lot of time. The course is broken up into fifteen (15) sections. You can complete one segment, for example, log off, and then log back on at a later time, and the computer will record the section you have completed. You can log on and off as often as you wish until you complete the program. You can also do the entire course in one sitting.....it is up to you.
What
if I have no e-mail address?
Do not worry if you do not have an e-mail address, as one is not needed to take this course. Any correspondence can be directly printed off the program or be done via mail or telephone. On the registration form under e-mail address, simply leave the e-mail field blank, if you do not have one. You may also use a friend's e-mail address if you wish.
I
have already enrolled. How do I get back into the program?
If you have already enrolled, you have a username and password. You may re-enter those codes on our home page where instructed as often as necessary to access and complete the program. You may also click here for the login screen. If you have forgotten or lost your username or password, give us a call at 877-972-4665.
I
just got knocked off line in the middle of a section. What do I
do now?
Many Internet users are knocked off line frequently. This may result from a lost Internet connection, another call interrupting your connection if you are on a single line with call waiting, or simply because your own computer crashes. Remember, as you complete each section of the course, your progress is logged. Completion of chapter one, for example, cannot be lost if your answers are submitted to the system and graded on screen. Being knocked off line at that point will only bring you back to the start of the next chapter, not delete chapter one. Our website is unable to control your Internet connection, and inactivity on your part will not result in our system knocking you off line. Any activity requirements will be on the part of your Internet service provider.
Are
there any special computer or download requirements to participate
in the course?
In order to take our course, your system must meet the following requirements, in addition to Internet access (28.8k or higher):
- Windows 98/NT/ME/2000/XP, Mac OS 9/X or Linux
- Your browser MUST support JavaScript, Cookies, and Secure Sockets Layer.
- Macromedia Flash Plug-in 8 or above.
These are the minimum system requirements that will enable you to watch our videos.
What happens if I fail the final? Can I take it again?
You may take the final up to five times without having to pay a retake fee. A new final will appear on screen immediately when you fail.
If you have any questions email us at help@MissouriOnlineDriverImprovement.com
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